11/14/2009

Customer Service or Customers Serving?


Seriously, are we not in a recession? You would think, common sense says:
 Recession = Lack of employment = Be a good employee and you get to stay on board when shit hits the fan and your company has to lay off a few hundred. Well you’d think us humans could compute one simple equation. I swear I have never received such awful customer service like I have been receiving lately, and EVERYWHERE!


I know, I know…employees are pissed cause employers are cutting hours or maybe that morning there friend or partner got laid off. I understand times are tough but do I really need a side order of attitude with my cheese burger? Is that really necessary? Whatever happened to we’re all in this together. Instead it’s more like “Save yourselves”, “Oh and F. you on the way out.” Why is that? Now-a-days it’s more like the customer’s always wrong instead of the customer’s always right. I’ve had an employee interrupt me from asking them a question to pick up their cell phone, during work hours and carry on a conversation! The true US deficit is kindness. Maybe if we were to learn how to provide exceptional customer service, along with our products, customers would not feel as if they are serving us.

11/12/2009

Are we settling?


Recently while judging and analyzing the relationships within my peripheral view I began to exam the notion that as we get older we begin to settle. And yes, I said it..."judging and analyzing". Unfortunately us humanly creatures judge, it is unfortunate but true. Those of you who say you don't judge, really mean you try not to.


So are we settling... with our careers, partners, non partners, universities, food, politics?

Is it just me or does it feel like humanity (ok let me not be so dramatic, nothing worse than someone who settles and is dramatic), like the people around us have just lost their fight. Whatever happened to charging to Capitol Hill, the hippies of the 70's, using up all your freedom of speech tickets when you felt injustice had been served??! Now you order a plain cheese pizza and when you pick it up the man covered in flour hands you a pepperoni pizza and you know it’s not what you ordered yet you pay for it quietly. Then you rush home to your wife whose already wearing the pants anyways and blame the mistake on yourself (nothing worse than a man without his man pants, than a man without his pants admitting he settled for the pizza he didn't order). You get my drift though?

Where'd we go? Do we tend to settle for the brunette cause the blond dyes her hair anyways, do we settle for the store brand cause the Pepsi cost more, do we settle for the fast food because eating a home cooked meal takes longer, do you settle on like because love doesn't go your way, but worse than all this...did you settle in life because you lost the will to fight? What do you think, are we settling?